Shop Policy

Return, Refund and Cancellation 

1. All Sales Are Final
Once an order is placed, it is considered final. We do not accept cancellations for any reason, nor do we accept returns or exchanges for reasons such as change of mind, color preference, or room fit. Please ensure all your details are correct before confirming your purchase.

2. Damaged or Lost Items
In the rare event that your artwork arrives damaged or is lost during transit, please contact us at [puddingbob.art@gmail.com] within 5 days of the delivery date.
Documentation: To process insurance claims, we require clear photos and videos of the damaged artwork and all packaging materials (including the box).
Resolution:
For artworks that can be recreated, we will prepare and ship a replacement at our expense, covered by shipping insurance.
For one-of-a-kind pieces (e.g., sculptures) that cannot be replaced, a full refund will be issued upon receipt and verification of the required photographic/video evidence, once the insurance claim has been accepted.

3. Delivery Issues & Refusals
Refusal of Delivery: If a delivery is refused or returned due to non-payment of customs duties, we will issue a refund minus the round-trip shipping costs and a restocking fee (30% of the item price, capped at 30,000 JPY).
Re-shipment: If a package is returned due to failed delivery attempts, we can arrange re-shipment provided the buyer covers the additional shipping costs. All our shipments include tracking, and we kindly ask you to ensure receipt of your package.

Customs & Import Duties 

Any customs duties, import taxes, or other local fees imposed by the destination country are the responsibility of the recipient and are not included in the item price or shipping costs.

Shipping Information 

Processing Time: Items are typically dispatched within 3 weeks after order confirmation.